Frequently Asked Questions
In order to create a new account with Global Eyes, you have to go through home>my account, enter your username, email-id and password. After entering these credentials, you have successfully created your account.
In a situation, if your order gets confirmed by our customer support. After finalizing the order, roughly, it takes up to 3 to 5 working days for a product to reach your home.
In a case, where you receive a product which is not of your choice and want to make a return, please refer to our Terms & Conditions and Privacy Policy.
Yes, all our products are 100% brand new and original as shown on the website.
Global Eyes serve customers across South Africa.
Alaia, Alexander McQueen, Balenciaga, Brioni, Burberry, Bottega Veneta, Boucheron, Bvlgari, Chloe, Carrera, Courreges, Dolce & Gabbana, Dita, Dunhill, Elie Saab, Givenchy, Gucci, Hugo, Jimmy Choo, Kate Spade, Marc Jacobs, McQ, Michael Kors, Montblanc, Pomellato, Puma, Saint Laurent, Stella McCartney, Tom Ford, and Versace.
Yes, the online facility is available at Global Eyes through Payfast.
Yes, you can track your order package online. For doing this, you can contact us with all the order related details on our email id : info@globaleyes.co.za and on phone number: +27 011 836 0613, once payment has been made and we will forward you a tracking number.
In order to know the status of your order in real-time, you can kindly contact us on our contact number, physical address, or email your query. Also, you can physically visit at our offline Global Eyes store in Johannesburg, South Africa, at : 65 Lilian Rd, Fordsburg, Johannesburg, 2033, You can even contact on phone number : +27 011 836 0613 You can email your query at : info@globaleyes.co.za
In a case where a defective product is received from your side, then you can contact us on our contact no, email your query, or physical address. You can visit at our physical Global Eyes store in Johannesburg, South Africa, at : 65 Lilian Rd, Fordsburg, Johannesburg, 2033, You can even contact on phone number : +27 011 836 0613 You can email your query at : info@globaleyes.co.za
